Shipping policy

SHIPPING & ORDER PROCESSING

  • The Cookie Boutique & Bakery ships all orders throughout the United States using UPS as our third-party shipping carrier.
  • Orders are only shipped nationwide Monday, Tuesday, and Wednesday to avoid weekend overlays. We do not ship nationwide on Thursdays (with the exception of Overnight orders), Fridays, or holidays. 
  • Orders placed after 3 PM CST will begin processing the next shipping day. 
  • Once a tracking number has been generated, we are unable to cancel your order. 

 

  • Shipments can only be delivered to a street address within the United States.
  • UPS will not deliver to P.O. Boxes or APO addresses.
  • The Cookie Boutique & Bakery is not responsible for delays in delivery times due to incorrect or incomplete addresses.
  • Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for UPS.
  • Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered, UPS may require a signature for delivery at the discretion of the driver.
  • Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.

For the best Results, cookies are best eaten within the first 3 days of receiving. During this time, they should be stored in the fridge. They can alternately be frozen upon arrival for up to 8 weeks. If you will be storing them in a refrigerator, please allow approximately 10 minutes to reach room temperature or 30 minutes if coming from the freezer.

 

RETURNS

  • Due to the perishable nature of our products, The Cookie Boutique & Bakery does not accept returns. 
  • There are no returns or exchanges on any products including non-perishable items. 
  • If, for some reason, you are unsatisfied with your purchase, please contact us within 24 hours of when the package was received and provide a photo of both product and shipping box and a detailed description of the issue, and we will make every effort to make sure you are happy with your Cookie Boutique experience. Due to the perishable nature of our product, all claims submitted after the 24-hour delivery window or without proper photos, will not be eligible for return, refund or reship. 

Info.TheCookieboutique@gmail.com